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Yes, I know. I didn't make a big deal out of it, did I? That's the shame, and I apologize. It seems quite simple now, but the fact is that a chelating agent is needed when rinsing hard water out of our hair. A chelating agent is a substance that makes minerals and organics water soluble. When we rinse our hair with hard water, minerals and other substances that are not soap cling to our hair. A chelating agent makes those substances easy to rinse out and hence the "final" rinse.
Again, my apologies for misleading you all. I thought I knew something, but as you see, I did not. I'm glad to learn this, and I sincerely hope you are, too. AND, I am always open to knowing I am wrong. Thank you for that comment, Anonymous!
~kathleen